Winchester Youth Counselling (WYC) is a charity organization that provides free and confidential counselling services to young people aged 11 to 25 in the Winchester area. They are committed to improving the emotional and mental wellbeing of young people and offer a range of counselling services to achieve this mission. The organization has been in operation for over 20 years, and until recently, used a 100% paper-based system to manage client data. However, with the help of Tacklit Clinical, they have been able to transition to a fully digital system, improving their efficiency and ability to secure funding.
The Challenges
The WYC team recognized the need to modernize their system to be able to work more efficiently and effectively. The paper-based system was time-consuming and made it challenging to access and manage client data. There was a need for a more secure and efficient system that would help streamline their operations and provide the necessary data to secure funding. As a charity organization, WYC needed to show the impact of their work to secure funding for their services. They needed a system that would enable them to capture data effectively and provide accurate reports.
Moving to a paperless system is not only more efficient but also improves Information Security
The Solution
After careful consideration, the WYC team decided to implement Tacklit Clinical as their new client management system. Tacklit is a cloud-based system that provides secure storage and management of client data, and the ability to work in a more efficient way, saving the charity a lot of time. The system is designed specifically for therapy and counselling services, making it a perfect fit for the organization's needs.
The WYC team worked with Tacklit's implementation team to ensure a smooth transition from their paper-based system to the new digital system. The implementation team provided training on how to use the new system, and the team was able to start using Tacklit's services without any significant issues. The system was straightforward to use, and the team appreciated the simplicity and user-friendly interface.
“Tacklit has allowed us to not only securely store and manage client data but to be able to work in a more efficient way, for us and our clients, saving the charity a lot of time.”
Tammy Whitehouse
Business Manager
Tacklit Clinical creates a rich client profile for you to capture, organise and secure all required information about each client. With adult, child, teen and couples supported you can ensure you have all the Clinical, Operational and Financial detail joined up in one place.
The Tacklit Clinical system has provided WYC with several benefits. Firstly, the charity can now securely store and manage client data in one centralized location, enabling easy access to client information whenever it is needed. The system is intuitive and user-friendly, allowing the team to work more efficiently and effectively. They can now manage appointments and case notes quickly, reducing time spent on administrative tasks and freeing up more time to focus on clients' needs.
The WYC team has been able to work remotely, thanks to the cloud-based nature of the system, allowing them to work from any location. This flexibility has allowed them to continue their operations during the pandemic, as they have been able to provide their services to clients online. The online nature of the system has also allowed clients to access their services remotely, reducing the need for them to travel to the organization's office.
The transition to Tacklit Clinical has also enabled WYC to prove the need for funding to continue supporting their clients. The analytics provided by Tacklit have been instrumental in demonstrating the impact of their work, making it easier to secure funding. The system provides accurate reports on the number of clients served, types of services offered, and the effectiveness of these services. This data has been crucial in proving the need for continued funding to provide essential services to young people in the Winchester area.
Setting up your team for success is Tacklit's primary objective. We understand a piece of software is a tool alone, it needs to enhance your people and the work they do. That is why our Customer Success team spend time to work with you and ensure you get the most out of what Tacklit brings,
Conclusion
Tacklit is proud of our partnership with WYC to help it move to a paperless, secure system.
The system's user-friendly interface has made it easy for the team to use, and the cloud-based nature of the system has provided flexibility and allowed them to continue providing services remotely during the pandemic. The analytics provided by the system have been instrumental
We continue to work together to deepen the value of our Clinical package so services like WYC can continue to support their communities successfully.
If you want to explore whether Clinical can help improve your service get in touch with us today to start a conversation
