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Helm offers counselling and other support services that can be accessed quickly, online, in-person or over-the-phone. With programs led by a team of qualified counsellors, coaches and psychologists who are available six days a week.
Supporting Helm's Mission
Helm, a service that provides personalised guidance and support to men struggling with disruptive behaviours and issues, decided to partner with Tacklit, to leverage our Engage modules to build an innovative, digital native experience.
Firstly, Tacklit's search and matching capabilities have allowed Helm to reduce friction and make their services more accessible to clients. Clients can easily search for relevant care options based on their needs and preferences, making it easier for them to find the support they need.
Secondly, Tacklit's platform allows Helm to showcase its team of qualified counsellors, coaches, and psychologists through personalised profiles that outline their skills and real-time availability information. This has made it easier for clients to connect with Helm's team and find a suitable time to receive support.
Thirdly, Tacklit's flexibility in defining registration and payment flows has allowed Helm to match their specific needs. Helm can include payment and referral details, trigger the right survey and psychometrics, and prepare for initial consultations seamlessly.
Finally, Tacklit's personalised client portal has put clients at the centre of their care experience, allowing them to manage their appointments, billing, and engage in activities related to their care experience. This has made it easier for clients to engage with Helm's services and has helped to build trust and confidence in the service.
Seeing Counsellor availability in real-time provides clients with agency and visibility. They can book single session or multi session packages, getting peace-of-mind that they can attend at times workable for them.
Removing barriers to access
One of the key benefits that Tacklit provides to Helm is the ability to display real-time availability information for their team of qualified counsellors, coaches, and psychologists. This feature has been instrumental in helping clients find a suitable time to receive support quickly and easily.
By providing real-time availability information, Tacklit allows clients to browse available times and book appointments online without having to go through a lengthy and complicated scheduling process. This has reduced the friction for clients seeking support and has made it easier for them to engage with Helm's services.
Each counsellor can specify specific working times and control their schedule. This allows for effective caseload management and proactive workforce planning. With utilisation of staff clearly measurable, leaders can take action to optimise delivery.
“Tacklit allows us to re-imagine how we deliver core aspects of our services… And most importantly gives a fantastic experience to our clients.”
Chief Executive Officer
The secure, client portal provides a base to interact with both the operational side of the service - managing appointments and invoices - but also supporting program content and exercises. Digital content increases engagement and provides greater insight into what clients find useful, engage with and their impact on efficacy.
As Helm continues to grow and expand its services, they intend to offer more structured programs to its clients. These programs would be designed based on the individual's unique situation and needs, providing a more personalised approach to care.
By offering structured programs, Helm aims to provide clients with a clear path towards positive change, helping them to overcome their issues and improve their overall health and well-being.
By leveraging Tacklit's digital platform, Helm can create a seamless experience for clients to engage with the programs, track their progress, and access support whenever they need it.
Tacklit is proud of our partnership with Helm to help clients access their leading service with ease.
Overall, Helm's partnership with Tacklit has been successful because it has allowed Helm to create a simple, accessible, and delightful digital experience for their clients. By leveraging Tacklit's platform, Helm has been able to reduce friction, showcase their team, and put their clients at the center of their care experience. This has helped to build trust and confidence in the service, and ultimately, improve the outcomes for their clients.
If you want to explore whether Engage and our digital content can help improve your service get in touch with us today to start a conversation