Tacklit Privacy Policy - Australia

The purpose of this Privacy Policy is to provide you with a clear explanation of when, why and how we collect and use your personal and health information, as well as an explanation of your statutory rights. We strongly urge you to read this policy and make sure you fully understand it, before you access or use any of our services.

Tacklit Australia Pty Ltd (Tacklit, we, us or our) are committed to protecting the privacy of personal information provided to us and to complying with the Privacy Act 1988 (Cth) (the Privacy Act). This Privacy Policy outlines how we collect, use and disclose your information when you access or use our website located at tacklit.com or our other websites (the Site, Sites), our mobile applications (the App, Apps) and other online or offline services, in each case that we own and/or operate and that link to this Privacy Policy (collectively, the Services) and when you otherwise interact with us, and the rights and choices available to our visitors and users regarding such information. By using our Services, you agree that we may treat your information in the ways we describe in this Privacy Policy. If you do not agree with any term of this Privacy Policy, you may not use our Services.

1. About Tacklit

Tacklit’s purpose is to leverage the power of technology and data to help deliver better mental health outcomes. We provide tools and services to practitioners and their clients to engage and support through recovery. We collect, store, and use your data on our servers to provide you with the ability to better maintain and improve your Services. We may also use data in an aggregated and de-identified form for our own purposes.

2. What do we collect?

We collect such information regarding our users and their interactions with our Services. We will collect relevant and necessary information depending on the nature of your relationship with our Services.

For parts of our Service, through connecting Practitioners and Clients, we act in the role of the Data Processor while you are the Data Controller.

Personal information is information or an opinion about an individual who is identified or reasonably identifiable. The types of personal information we may collect and hold includes;

your name;

images of you, for example for a practitioner profile page

your contact details, including email address, mailing address, street address and/or telephone number;

your medicare number and associated details;

your age and/or date of birth;

your credit card details, for example for subscription fee processing

your professional registrations

your preferences and/or opinions;

information you provide to us through customer surveys;

details of products and services we have provided to you and/or that you have enquired about, and our response to you;

your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;

information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;

information about individuals who apply for a job with us, such as their name, contact details, experience, qualifications and training, academic results and current salary; and

information about individuals who are suppliers to us, or are employed or engaged by a supplier to us.

additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and

any other personal information requested by us and/or provided by you or a third party.

There are some elements of your Personal information that are deemed sensitive in line with the Privacy Act. Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. This includes information relating to recording a person’s physical or psychological health for the purposes of assessing, maintaining, improving or managing the person’s health. The type of necessary health information we may collect and hold due to the nature of our Service includes;

Details of presenting symptoms as reported by a practitioner and/or a client;

Details of any referral from another healthcare provider;

Details of recovery progress as reported by a practitioner and/or a client;

Details of prior or current prescription medications;

Outcome measurement data through completion of clinical assessments;

3. How do we collect information?

There are two primary ways we collect information;

We collect information through your use of our Services. When you visit or use our Services, including when you browse the Sites or Apps, register a User Account, and use the Platform, we will usually gather and collect such uses, sessions and related information, either independently or with the help of third-party services (as detailed below), including through the use of “cookies” and other tracking technologies.

We collect information provided by you voluntarily. For example, we collect the Personal Information you provide us when you register to our Services; when you submit or upload such Personal Information as you use any of our Services; and/or when you contact us directly by any communication channel, for example reaching our Customer Support team to help you resolve a query.

We may also obtain information about you from other sources and combine that information with information we collect from you directly, for example information from your practice manager or your business website. In addition, we may collect information about you when you post content to our pages and/or feeds on third party social media platforms.

Cookies and Web Beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

We use Google Analytics to help us understand how users engage with our Services. Google Analytics uses cookies, web beacons and other technologies to track your interactions with our Services, then collects that information and reports it to us, without identifying individual users. This information helps us improve our Services so that we can better serve users like you.

4. How we use your information

We may use your information in the following ways:

Provide you the Services and fulfill your requests: We may use your information to register you, administer your account, and provide you the information, products and services that you request. For example, we respond to your questions when you contact us, assist with any problems you report about our Services.

Enhance your experience: We use your information to personalize and enhance your experience when you use the Services, for example remembering preferences or showing you applicable recommendations.

Communicate with you: We may contact you via email, phone, SMS, push notification or other applicable messaging services as part of our overall product experience in sharing relevant information with you. We may also share information and materials that we think might be of interest to you, including information about products and services that promote health and wellness. You may unsubscribe from receiving communications about these products and services by using the unsubscribe and notifications settings in your profile, through the unsubscribe link in an email, or contacting us at unsubscribe@tacklit.com

Improve our Services: Your information helps us improve the content and functionality of our Services. For example, we may conduct measurement activities and analyze trends, usage and activities in connection with the Services to create new features and content to aid our Users.

Protect Tacklit and our Users: We may use information about you to detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Tacklit and others.

Creation of De-Identified Information: We may use your Personal Information to create data that is de-identified in accordance with Australian Privacy Principles. This de-identified information is not Personal Information, because it cannot be used to identify you, and may be used by us for any lawful purpose.

In addition to those purposes listed above, we may use your information for any other purpose disclosed to you at the time of collection.

5. Disclosure of personal information

We may disclose personal information to;

Practitioners (if you are a Client): Including medical groups or healthcare professionals who provide physician or other clinical services to you through our Services in line with our Client End User Agreement.

Clients (if you are a Practitioner): Including prospective clients, existing clients or previous clients who are seeking to connect with you through our Services in line with our Australia Practitioner Terms Of Use.

Other Service Providers: Including payment system operators; and third-party hosting and information security providers that provide computer, storage and information security resources to Tacklit.

Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred.

Courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.

In addition, where it relates to sensitive health information, in line with the permitted health situations detailed in the Privacy Act we reserve the right to use or disclose such information where we reasonably believe it is necessary to prevent a serious threat to life, health or safety. Any such disclosure will be done in accordance with the Australian Privacy Principles.

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.

We never sell personal data and we carry out all processing operations in compliance with the EU General Data Protection Regulation (“GDPR”).

We may share de-identified information and other de-identified non-personal Information in all legally permissible ways.

Links to other websites

Note that while our Services may contain links to other websites or services, we are not responsible for such websites’ or services’ privacy practices. We encourage you to be aware when you leave our Services and read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third -party websites and services.

6. Storage and Security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication or via your user profile.

8. Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at:

Tacklit Australia Pty Ltd (ABN 55 642 101 139)

Email: hello@tacklit.com

Last update: 28 March 2023